Deloitte X SCADpro
2023
USER EXPERIENCE DESIGN, VISUAL DESIGN
Role: User Experience, Visual Design
Team of 15 SCAD students coming from 5 different majors.
Interactions between citizens and the government commonly happen during important life events. These are opportunities for the government to deliver and create streamlined experiences.
Working with Deloitte looking at the digital government-citizen experience, we selected unemployment and job loss as an important life event to investigate and identify opportunities to add value, narrowing the focus to Georgia.
Mentor: Ascanio Colonna (Professor of UX Design )
The problem that we identified was that navigating and understanding government unemployment services is confusing and frustrating. The journey can feel isolating and uncertain, making any individual feel insecure.